Citrix NetScaler devices not displaying data in NFA

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Citrix Netscaler devices are not displaying Netflow data in NFA, despite having all of the required Netflow fields.

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Cause

These devices use variable length netflow fields which causes the flowsets size to be less then the flowsize.

The variable length fields can be seen in a Wireshark capture like below:

Resolution

An enhancement request has been raised for this in the link below:

Add support for Citrix NetScaler device's netflow to be processed by NFA

If you would like support for this, please upvote the Idea an add comments with the business impact of not being able to monitor these devices to help Product Management prioritize this request.