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UIM Server Upgrade to 9 Service Pack 1, aka 9.10, fails at 36%

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Article ID: 134702

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM Server 9.10 upgrade/install fails at 36% with the following error captured in the uimserver_ia_install.log:

INFO impl.UIMServerConfigureController:distributePackageDistsrv:3002 
[Thread-32] - ENTER: strPkg: automated_deployment_engineDEBUG probe.DistsrvController:distributePackageSynchronous:563 
[Thread-32] - preparing job_add request for job_id: automated_deployment_engine-1563310628651, job_description: NMS installation, pkg: automated_deployment_engine, version: nullDEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-32] - Sending 'job_add' with sid: EM..., timeout: 120000DEBUG pds.PDSController:sendPDSWithAddr:138
[Thread-32] - Command 'job_add' response retrieved. job_id=automated_deployment_engine-1563310628651 ..Controller: Probe 'automated_deployment_engine' FAILED to start (command = ../../../jre/jre8u102/bin/java.exe -Xmx512M -Xms64M -Dfile.encoding=UTF-8 -Dlog4j.configurationFile=./lib/log4j2.xml -Djava.library.path=dlls -jar ./lib/automated_deployment_engine_v2-9.0.2-A.jar) error = (3) The system cannot find the path specified

Environment

Release : 9.1.0

Component : UIM - INSTALL

Cause

Corrupted uimserverpackages.zip

Resolution

Download the uimserverpackages.zip file again and make sure that the file can be opened without errors. rerun the setupCAUIMServer installer