search cancel

sybase probe never start on Windows robot

book

Article ID: 134666

calendar_today

Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Deployed sybase probe on a Windows robot and it never start up. Probe status goes red.
When trying to execute sybase_monitor.exe from command prompt, it fails with the following error.

-------------------------------------------------------------------------------------------------------------------------------------
The program can't start because MSVCR100.dll is missing from your computer.
Try reinstalling the program to fix this problem.
-------------------------------------------------------------------------------------------------------------------------------------

Environment

sybase probe any version
Windows 2012 R2

Cause

Visual C++ 2010 SP1 Redistributable Package (x86) is missing.

Resolution

Deploy "vs2010sp1_vcredist_x86" package to the robot, and restart robot.