Getting jumped between 2 servers using an F5 load Balancer with CA Output Management Web Viewer

Products

• Output Management Document Viewer
• Output Management Web Viewer

Issue/Introduction

I have set up our F5 Load Balancer and added the 2 servers that are running Web Viewer - they are set up to direct to the same pool member during a users session.

However, it is not working as expected.  I seem to be getting jumped between the 2 servers.  Is there something in the setup that has to be done differently if running the application on 2 servers? 

Environment

Release: OUTWBV01300-12.1-Output Management-Web Viewer for AIX
Component:

Resolution

When using a load balancer you must make sure your load balancer has "persistence" or is "using the sticky bit." This is to make sure that a login attempt goes back to the same server that was initially contacted for the login.  However in this case, session persistence was already configured.

When I set up the F5 load balancer and because Web Viewer was using both the mainframe and LDAP, it was using an AUTH.
They were in a default snap pool and this was using source network address translation (SNAT) which resulted in a different ip causing problems for Web Viewer. 
I changed to a dedicated snap pool where source network address snap converts to the same ip address and this resolved the problem.