SOI not updating with "IsCleared=true for ConnectorAccelerator alerts
Article ID: 134631
CA Service Operations Insight (SOI)
When clearing alerts from SOI Console, the alerts are not clearing on the Domain Manager side.
Component : Service Operations Insight (SOI) Manager
Basically, I explain to him that when he restart the SOI Manager, he should do the following...
Run this SQL query to remove left over entries...
delete from ca_ssa_tags where tagname like '%synched.pending%'
Delete all files in soi\tomcat\temp\
Delete all files in soi\apache-activemq\data\kahadb\