SOI not updating with "IsCleared=true for ConnectorAccelerator alerts

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

When clearing alerts from SOI Console, the alerts are not clearing on the Domain Manager side. 

Environment

Release :

Component : Service Operations Insight (SOI) Manager

Cause

ActiveMQ backup.

Resolution

Basically, I explain to him that when he restart the SOI Manager, he should do the following... Run this SQL query to remove left over entries... delete from ca_ssa_tags where tagname like '%synched.pending%' Delete all files in soi\tomcat\temp\ Delete all files in soi\apache-activemq\data\kahadb\