Failed to create the Service Desk ticket manually SPC-OCC-10261: Launch Error
Article ID: 134534
Updated On:
Products
Issue/Introduction
Failed to create the Service Desk ticket manually. The following error is displayed:
Environment
Release : 10.2.x
Component : Spectrum Integration
Cause
In the previous Tomcat restart, it failed to establish a connection with the Service Desk server.
Unable to start ServiceDeskAssetMapping: java.lang.NullPointerException
Error adding AlarmHandler action: "service-desk-clear" is not a known action.
Error occurred while checking service status. Reconnect timer started. java.net.ConnectException: Connection refused: connect
Error: Unable to establish a connection with the Service Desk server XXX-YYYYYYY-01.
Jul 14, 2019 12:33:45 AM org.apache.coyote.http11.AbstractHttp11Processor process
INFO: Error parsing HTTP request header
Note: further occurrences of HTTP header parsing errors will be logged at DEBUG level.
java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens
at org.apache.coyote.http11.InternalInputBuffer.parseRequestLine(InternalInputBuffer.java:135)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:996)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Resolution
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