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Failed to create the Service Desk ticket manually SPC-OCC-10261: Launch Error

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Article ID: 134534

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Failed to create the Service Desk ticket manually. The following error is displayed:



Cause

In the previous Tomcat restart, it failed to establish a connection with the Service Desk server.

 

 Unable to start ServiceDeskAssetMapping: java.lang.NullPointerException

 Error adding AlarmHandler action: "service-desk-clear" is not a known action. 

 

Error occurred while checking service status. Reconnect timer started. java.net.ConnectException: Connection refused: connect

 Error: Unable to establish a connection with the Service Desk server XXX-YYYYYYY-01.

Jul 14, 2019 12:33:45 AM org.apache.coyote.http11.AbstractHttp11Processor process

INFO: Error parsing HTTP request header

 Note: further occurrences of HTTP header parsing errors will be logged at DEBUG level.

java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens

at org.apache.coyote.http11.InternalInputBuffer.parseRequestLine(InternalInputBuffer.java:135)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:996)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:640)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:745)

Environment

Release : 10.2.x

Component : Spectrum Integration

Resolution

Restarted the Tomcat service

Attachments