Identity Portal Approval Screen does not display the correct information

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Some scenarios have been identified where the  CA Identity Portal (IP) Approval Screen does not display the correct information.

Specifically,

• "Requested For" displays the incorrect information or "New" 

Please note that there are some legitimate caused for this behavior.  Pleas refer to article Id: 127269 (https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=127269) - Article Title: "Identity Portal Approval Screen Requested for field displays New" for more information.

• "Requested by" display the correct information when selected from a Catalog item.

Environment

Identity Manager 14.1 CP9

Identity Portal 14.1 CP5

Cause

The issue is caused by certain workflow processes (NOT out of the box), which circumvented the anticipated logic.

Resolution

This issue will be addressed in the next 14.1 CP (Cumulative Patch)