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UMP migration, install UMP fails


Article ID: 134493


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


We have encountered an issue while starting the installation on to new UMP machine. We ran the installUMP.exe from primary hub and it asked the following questions;

The installer has detected that /SiemensESM/HCC1/nmsappv0034a is already running UMP Select an action to perform on the existing instance

a)Reinstall UMP 8.5.1

b)Launch the uninstaller UMP 8.5.1

I tried to reinstall , but the install process did not prompt me for a new UMP server.


Release : 8.5

Component : UIM - UMP


- leftover artifact of install


1. Uninstall the UMP package from the Primary hub server's -> Add/Remove Programs

Note: The UMP uninstaller may hang at the very end but you can still check the Add/Remove Programs list to see if the UMP product has actually been removed.

The Primary hub server may need to be restarted to kill the running Uninstall.

2. Launch the Controller probe utility on the original UMP and run the inst_pkg_remove on the "ump" package to make sure that it's deleted.

3. Launch Windows Explorer on the Primary hub and enable View -> Hidden items.

Then rename "C:\Program Files\Zero G Registry\ .com.zerog.registry.xml"

4. Run the UMP installation on the Primary Hub server and select your desired/new UMP robot.