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Error : sm-xpsxps-00270 Policy Server XPS Class is undefined at start time

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Article ID: 134489

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On SITEMINDER

Issue/Introduction

 

When running a Policy Server and this one reports error at start time :

  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.
  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.
  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.
  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.
  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.
  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.
  (ERROR) : [sm-xpsxps-00270] Class 58725 is undefined.

 

Environment

 

  Policy Server 12.8;
  Policy Store on Oracle Directory Server 11.1.1.7.171017;

 

Resolution

 

1. Using the Policy Server XPSSweeper, which will produce a report (1).

2. Using the Siteminder Policy Reader (2).

   Run it on the .ldif export, and indeed, there are numerous
   corrections you need to bring to the Policy Store before upgrading
   the systems. The Policy Store data are the core of our Product.

   Use the method 1 above to fix the Policy Store corruption and once
   done, see if you still have the error in the Policy Server 12.8.
   
   Remember that the correction you will bring to the Policy Store
   12.52 should be done with Policy Server 12.52 tools, and not the
   12.8 one, except for the XPSSweeper that should be run from the
   Policy Server 12.8.

 

Additional Information

 

(1)

     Correct Integrity Errors of Policy Store

       Run the XPSSweeper utility in analysis mode to diagnose policy
       store integrity errors. If XPSSweeper identifies any integrity
       errors, it generates the following two items: An Integrity
       Report–The Integrity Report shows the details of all diagnosed
       errors.

       A changeset file–The changeset file is an XML file that you input
       into the XPSImport utility to apply default repairs to the policy
       store.

       To upgrade to 12.8.x, the policy store schema must include
       extensions that were first required in r12.0 SP2. To verify if
       your store has the necessary extensions, run XPSExplorer in a
       command window. If you do not see a list of classes under the
       Main Menu, extend the schema. Then, import the policy store data
       definitions using the appropriate files for your policy store
       version. See the user documentation for your existing Policy
       Server for more information.

     https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-8/upgrading/correct-integrity-errors-of-policy-store.html

(2)

     Siteminder Policy Reader
     https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?MessageKey=5773a7ad-44d9-4c03-9030-cbb9ff8f1fa3&CommunityKey=f9d65308-ca9b-48b7-915c-7e9cb8fc3295&tab=digestviewer#bm5773a7ad-44d9-4c03-9030-cbb9ff8f1fa3