Error External Remote connector server happened again

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

This is continuation of ticket 20010515

We have the following error with regards to external connector server which is registered on CA Identity Suite Virtual Appliance 14.2 Version.

 Error fetching list of registered connector servers: Script terminated due to SSH command timeout running command on host <IP Address>

When this occurs, provisioning endpoint fails. When we restart the connector server, the page fetches the connect server and provisioning works. But this is short lived. Upon a restart, it works for a while and shows the original symptoms again.

Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Cause

This is a known issue recorded in DE378663.

Resolution

Please apply 14.2 CP1 or upgrade to 14.3 GA since they include DE378663.

• Virtual Appliance 14.2 CP1 (CP-VA-140200-0001) or later version
• Virtual Appliance 14.3 GA or later version