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Vantage Scheduler error: HD Collector. Error during field definition update: Could not lock file.

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Article ID: 134371

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Updated On:

Products

Vantage Storage Resource Manager

Issue/Introduction

Collecting data via the Vantage Scheduler fails with error message: 

HD Collector.Start connecting to host

HD Collector. Collecting to : C:\BRIGHTSTOR SRM DATA\CENTRAL\TR_ADMIN.MDB

HD Collector. Error during field definition update: Could not lock file.

HD Collector. Finished.

Scheduler Service: Incomplete scheduled tasks or alerts found...


Environment

Release : 14.0

Component : CA Vantage Storage Resource Manager

Resolution

The messages -

HD Collector. Collecting to : C:\BRIGHTSTOR SRM DATA\CENTRAL\TR_ADMIN.MDB

HD Collector. Error during field definition update: Could not lock file. 

point to the TR_ADMIN.MDB file. 

This issue happens when the user or service does not have "write" privileges for the directory containing MS access database. 

When migrating to a new machine, this could happen. 

Review the security settings on directory, or change in services the user which is running the scheduler.