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HTTP 503 error when trying to open the DevTest Portal from the browser.

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Article ID: 134355

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Updated On:

Products

CA Application Test

Issue/Introduction

The Portal Service is started as a Windows service and is running but when trying to connect with the browser on port 1507, an HTTP 503 error is shown.

The portal-grails.log shows the following error:

ERROR org.elasticsearch.gateway.local.state.meta - [Kristoff von Doom] failed to read local state, exiting...

org.elasticsearch.ElasticsearchException

...

Caused by: java.lang.NullPointerException

Cause

N/A

Environment

Release : all supported releases of DevTest

Component : Service Virtualization, Portal

Resolution

The following steps resolve the problem:

- Stop all DevTest Services. All components must be stopped.

- Delete the entire lisatmp folder including subfolders. If there are multiple locations of lisatmp, make sure to delete all locations.

- Delete the folder DEVTEST_HOME\searchData\solr. DO NOT delete the \searchData folder itself.

- Restart the DevTest services.