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12.1 Web Viewer - Unable to select print orientation Portrait vs Landscape

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Article ID: 134348

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Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Users requesting that they have the option to change page orientation from portrait to landscape.

We are using Web Browser Printing, not Web Add-on (ActiveX Control Print).

Web Browser Printing does allow/provide the option for page orientation, and, we DO NOT want to use/enable Web Add-on.

How do we achieve this request?


Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

When using browser printing, the Web Viewer has already passed control to the browser by the time the end user wants to choose whether they'd like their output formatted to portrait or landscape. Quite simply, it's beyond the Web Viewer's control. 

When using browser printing with the Web Viewer, the caveat is that it's not as flexible as when you use the Web Viewer ActiveX Control to print. The reason why it's less flexible is that Web Viewer does not control the print process from start to finish like when you use the ActiveX Control. 

If you can't select output orientation with Web Viewer browser printing, It's likely the browser print control (in this case MS IE11's print control) that prevents it. It could be that IE is locked down or configured in some way to prevent changing the orientation. Perhaps your micro services group configures your IE differently. 

Something else to consider... when using browser printing, the application brings up the printer dialogue. Again this outside of Web Viewer control, but maybe the particular printer employed is not set up to allow a change in orientation. In any event, this is not a Web Viewer issue.