CA PC events do not sync to Spectrum due to ArrayIndexOutOfBoundsExceptions in Spectrum Tomcat logs.
Article ID: 134347
Updated On:
Products
Issue/Introduction
CA PC events do not sync to Spectrum due to ArrayIndexOutOfBoundsExceptions in Spectrum Tomcat logs.
Environment
Release : 10.2.3
Component : Spectrum Core / SpectroSERVER
Resolution
This issue is resolved in Spectrum 10.02.03 with the 10.02.03.PTF_10.2.399 patch:
Symptom : Spectrum was not syncing events from CAPC due to the ArrayIndexOutOfBoundsExceptions in tomcat logs while processing the events.
Resolution: Spectrum will sync the events successfully from CAPC without any exceptions being reported.
Please open a case with Spectrum Support for a copy of the 10.02.03.PTF_10.2.399 patch.
This issue is also addressed in Spectrum 10.03.02.00. Reference the following from the "Issues Resolved" section of the documentation:
Symptom: CA PC events do not sync to Spectrum due to ArrayIndexOutOfBoundsExceptions in Spectrum Tomcat logs.
Resolution: CA PC events are synced to Spectrum and no Exceptions are reported in Spectrum Tomcat logs.
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