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CA PC events do not sync to Spectrum due to ArrayIndexOutOfBoundsExceptions in Spectrum Tomcat logs.

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Article ID: 134347

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Updated On:

Products

CA Spectrum

Issue/Introduction

CA PC events do not sync to Spectrum due to ArrayIndexOutOfBoundsExceptions in Spectrum Tomcat logs.

Environment

Release : 10.2.3

Component : Spectrum Core / SpectroSERVER

Resolution

This issue is resolved in Spectrum 10.02.03 with the 10.02.03.PTF_10.2.399 patch: 


Symptom : Spectrum was not syncing events from CAPC due to the ArrayIndexOutOfBoundsExceptions in tomcat logs while processing the events. 

Resolution: Spectrum will sync the events successfully from CAPC without any exceptions being reported.


Please open a case with Spectrum Support for a copy of the 10.02.03.PTF_10.2.399 patch.


This issue is also addressed in Spectrum 10.03.02.00. Reference the following from the "Issues Resolved" section of the documentation:


Symptom: CA PC events do not sync to Spectrum due to ArrayIndexOutOfBoundsExceptions in Spectrum Tomcat logs.

Resolution: CA PC events are synced to Spectrum and no Exceptions are reported in Spectrum Tomcat logs.