ErrorCode:707021349 : State Manager must be initialized before use

Products

• CA Advanced Authentication - Strong Authentication (AuthMinder / WebFort)
• CA Strong Authentication
• CA Rapid App Security
• CA Risk Authentication
• CA Advanced Authentication
• CA API Gateway

Issue/Introduction

CA strong Authentication and CA Risk Authentication use the CA Adapter for various supported flows during authentication and risk analysis.  CA Adapter has two main components  CA Arcot Flow Manager (AFM) and  CA State Manager (SM). AFM requires that SM be up and reachable during the authentication flow.  If AFM  cannot reach the SM for some reason the below error is reported in AFM log (arcotafm.log). The result is that  authentication will fail. 

ErrorCode:707021349 : State Manager must be initialized before use

Environment

Release :

Component : AuthMinder(Arcot WebFort) and RiskMinder (Arcot RiskFort) 

Cause

AFM cannot reach SM during authentication. 

Resolution

Examine the arcotafm.properties in <ARCOT_HOME>\conf\AFM  directory. In arcotafm.propeties ensure these two parameters used to connect with SM are correct. 

# ==========================================================================

# Arcot Adapter SM(State Manager) Settings

# ==========================================================================

# This section controls how AFM communicates with State Manager.

#

# --------------------------------------------------------------------------

# Host name and port number of the State Manager. Required.

# --------------------------------------------------------------------------

ArcotSMHostname=??????

ArcotSMPort=?????

Additional Information

None.