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"Last Event Time" column stops updating in Spectrum Report Manager

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Article ID: 134330

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The "Last Event Time" column stops updating in the OneClick Administration -> Report Manager -> SPECTRUM Status page.

Environment

Release : Any Spectrum version

Component : Spectrum Reporting

Resolution

1. Log into the OneClick Administration -> Report Manager -> SPECTRUM Status page

2. Un-check the Monitor check box for the landscape where this is seen

3. Wait 5-10 minutes

4. Re-check the Monitor check box for the landscape where this is seen

5. Monitor the "Last Event Time" to update

Additional Information

If the Last Event Time still fails to update, please open a case with Spectrum Support and support the $SPECROOT/tomcat/logs/stdout.log (Windows) or catalina.out (Linux) from the SRM system for review.