Rally Sync: 504 Gateway Time-out or 502 Proxy Errors

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Synchronize Agile Central / Rally Sync job fails intermittently in Clarity with the following error found in the bg-ca.logs:

Error: java.io.IOException: Could not add milestone:

Caused by reference in the bg-ca.logs for this issue may show one or both of the following:

java.io.IOException: HTTP/1.1 502 Proxy Error

or

 java.io.IOException: HTTP/1.0 504 Gateway Time-out

or

 java.io.IOException: Could not add milestone: Caused by: java.io.IOException: HTTP/1.1 524 Origin Time-out

Environment

Component : CA PPM SAAS RALLY

Releases: 15.6, 15.6.1, 15.7, 15.7.1, 15.8, 15.8.1

Cause

This is caused by DE50348

Resolution

A fix to alleviate this issue has been added to 15.7.1.4 and 15.8.1.1

Workaround: Run the job again, this is typically an intermittent issue

 

Additional Information

See KB: Tips on searching for known Clarity Issues using Self Service