Error : 404 Page cannot be found. Please check the URL Adminui

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign-On
• SITEMINDER

Issue/Introduction

 

When running an already registered AdminUI with non ssl (http) and when trying to login, the browser receives return code 404.

The AdminUI log reports :

  2019-07-01 13:13:00,816 WARN [ims.default] (main) Policy Server connection enabled: false
  2019-07-01 13:12:47,964 WARN [ims.default] (main) # SiteMinder 12.52.0105.2112
  2019-07-01 13:12:47,964 WARN [ims.default] (main) ################################################
  2019-07-01 13:12:47,965 WARN [ims.default] (main) ---- CA IAM FW Startup Sequence Initiated. ----
  2019-07-01 13:12:55,006 WARN [ims.default] (main) * Startup Step 1 : Attempting to start ServiceLocator.
  2019-07-01 13:12:59,573 WARN [ims.tmt.CreateDatabaseSchema] (main) ****** Schema for: Task Persistence is up to date.
  2019-07-01 13:12:59,611 WARN [ims.tmt.CreateDatabaseSchema] (main) ****** Schema for: Archive is up to date.
  2019-07-01 13:12:59,614 WARN [ims.default] (main) * Startup Step 2 : Attempting to start PolicyServerService
  2019-07-01 13:13:00,308 WARN [ims.default] (main) Unlimited Strength Java Crypto Extensions enabled: FALSE
  2019-07-01 13:13:00,816 WARN [ims.default] (main) Policy Server connection enabled: false
  2019-07-01 13:13:00,854 WARN [ims.default] (main) * Startup Step 3 : Attempting to start ServerCommandService
  2019-07-01 13:13:02,407 WARN [ims.default] (main) * Startup Step 4 : Attempting to start EnvironmentService
  2019-07-01 13:13:02,442 WARN [ims.default] (main) * Startup Step 5 : Attempting to start SecretKeyStore
  2019-07-01 13:13:29,059 WARN [ims.default] (main) * Startup Step 6 : Attempting to start CacheManagerService
  2019-07-01 13:13:29,106 WARN [ims.default] (main) * Startup Step 7 : Attempting to load global plugins.
  2019-07-01 13:13:29,127 WARN [ims.default] (main) * Startup Step 8 : Attempting to start AdaptersConfigService
  2019-07-01 13:13:29,128 WARN [ims.jdbc.JDBCManagedObjectProvider] (Thread-14) Starting pre-population of cache for 2 object types
  2019-07-01 13:13:29,158 WARN [ims.default] (main) * Startup Step 9 : Attempting to start EmailProviderService
  2019-07-01 13:13:29,416 WARN [ims.jdbc.JDBCManagedObjectProvider] (Thread-14) Finished pre-population of cache for 2 object types
  2019-07-01 13:13:29,439 WARN [ims.default] (main) * Startup Step 10 : Attempting to start AuditProviderService
  2019-07-01 13:13:29,663 WARN [ims.default] (main) * Startup Step 11 : Attempting to start RuntimeStatusDetailService
  2019-07-01 13:13:29,771 WARN [ims.default] (main) * Startup Step 12 : Attempting to start PasswordService
  2019-07-01 13:13:29,773 WARN [ims.default] (main) * Startup Step 13 : Attempting to start LogicalAttributeService
  2019-07-01 13:13:29,785 WARN [ims.default] (main) * Startup Step 14 : Attempting to start BLTHService
  2019-07-01 13:13:29,788 WARN [ims.default] (main) * Startup Step 15 : Attempting to start ParticipantResolverService
  2019-07-01 13:13:29,790 WARN [ims.default] (main) * Startup Step 16 : Attempting to start NotificationRuleService
  2019-07-01 13:13:29,791 WARN [ims.default] (main) * Startup Step 17 : Attempting to start EventAdapterService
  2019-07-01 13:13:29,794 WARN [ims.default] (main) * Startup Step 18 : Attempting to start TaskService
  2019-07-01 13:13:29,845 WARN [ims.default] (main) * Startup Step 19 : Attempting to start WorkflowCallbackService
  2019-07-01 13:13:29,878 WARN [ims.default] (main) * Startup Step 20 : Attempting to start WorkflowService
  2019-07-01 13:13:29,933 WARN [ims.default] (main) * Startup Step 21 : Attempting to start TaskStatusNotifyService
  2019-07-01 13:13:29,948 WARN [ims.default] (main) * Startup Step 22 : Attempting to start EventService
  2019-07-01 13:13:30,148 WARN [ims.default] (main) * Startup Step 23 : Attempting to start AdminService
  2019-07-01 13:13:30,167 WARN [ims.default] (main) * Startup Step 24 : Attempting to start GeneralMonitorAdmin
  2019-07-01 13:13:30,182 WARN [ims.default] (main) * Startup Step 25 : Attempting to start GlobalInitializer plug-ins
  2019-07-01 13:13:30,262 WARN [ims.default] (main) * Startup Step 26 : Attempting to start SchedulerService
  2019-07-01 13:13:32,660 WARN [ims.default] (main) * Startup Step 27 : Attempting to start environments
  2019-07-01 13:13:32,682 WARN [ims.default] (main) ** FIPS mode enabled : false
  2019-07-01 13:13:32,813 WARN [ims.default] (main) * Startup Step 28 : Attempting to recover unprocessed events and runtime status details
  2019-07-01 13:13:32,820 WARN [ims.default] (main) * Startup Step 29 : Attempting to start ApplicationContextInitializer plug-ins
  2019-07-01 13:13:32,820 WARN [ims.default] (main) ---- CA IAM FW Startup Sequence Complete. ----

  2019-07-01 13:14:15,730 INFO [com.sun.jersey.server.impl.application.WebApplicationImpl]
  (main) Initiating Jersey application, version 'Jersey: 1.17.1 02/28/2013 12:47 PM'

  2019-07-01 13:14:30,436 INFO [org.jboss.bootstrap.microcontainer.ServerImpl]
  (main) JBoss (Microcontainer) [5.1.0.GA (build: SVNTag=JBoss_5_1_0_GA date=200905221053)] Started in 10m:29s:696ms

  2019-07-01 13:22:50,624 ERROR [ims.ui] (http)
  Page cannot be found. Please check the URL. (/iam/siteminder/console/)
  
  2019-07-01 14:11:27,981 ERROR [ims.ui] (http)
  Page cannot be found. Please check the URL. (/iam/siteminder/console/adminui)
  
  2019-07-01 14:15:56,128 ERROR [ims.ui] (http)
  Page cannot be found. Please check the URL. (/iam/siteminder/console/)
  
  2019-07-01 19:22:06,968 ERROR [ims.ui] (http)
  Page cannot be found. Please check the URL. (/iam/siteminder/console/ui7/

 

Cause

From the 4 last lines from the log, the browser tries to reach different URLs :

  /iam/siteminder/console
  /iam/siteminder/console/adminui
  /iam/siteminder/console/ui7

Those aren't the default page access.

Resolution

To solve this issue :

  - Stop and Start the AdminUI;
  - Access the AdminUI with this URL only (use the port 8080) (1) :

    http://fqdn:8080/iam/siteminder/adminui

 

Additional Information

Start the Administrative UI by following these steps:

Start the Administrative UI and Manage Objects