Jasper Reports not creating SOI reports

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SOI Reports not getting created in Jaspersoft.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

We are getting this error message when we want to create any SOI report from the Dashboard

Resolution

Broadcom Jasper Support team has provided  a new ca-customMethods-debug_log.jar

 Backup the  existing ca-customMethods-debug_log.jar

 copy the new ca-customMethods-debug_log.jar to \webapps\jasperserver-pro\WEB-INF\lib

Restart Jasper services

Additional Information

To get the ca-customMethods-debug_log.jar please raise a support case