Can timeout value be modified for agent ping?

Products

• DSERIES- SERVER
• CA Workload Automation DE - System Agent (dSeries)
• CA Workload Automation DE

Issue/Introduction

The CA Workload Automation DE Server pings all agents at a set interval to determine if agents are up.

After pinging the agent for the set time, if it receives no response from the agent, the Server declares it as "AGENT DOWN"

Can the length of this interval be adjusted? 

Can the length of time, that server pings the agent before it declares it "AGENT DOWN ", be adjusted? 

Environment

CA Workload Automation DE 11.3 SP2 and higher

Resolution

These parameters were introduced in CA Workload Automation DE 11.3 SP2 and higher, so DE Server will retry communication of agent-queue message requests before notifying that agent is down. 

Go to the "<DE_Install_dir>/conf/server.properties" file and uncomment the following. 

agentdown.notification.threshold.attempts=5 

agentCommunicationFailed.queue.reprocessing.interval=30000 

 

On Windows, the server.properties will be in the below path, by default.

<DE_install_dir>\conf\server.properties

Note: Save the file after the changes are made and restart the server for the changes to take effect.

 

Additional Information

Please click here to view a short video on this how to do this.