Error During UIM Upgrade from 8.5.1 to 9.0.2 - Failed to communicate with probe 'data_engine' in the allotted time

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

uimserver_ia_install.log

========================

2019-06-27 11:30:52,377 DEBUG pds.PDSController:send:177 [Thread-40] - Sending 'nametoip' with sid: 1T..., timeout: 30000

2019-06-27 11:30:52,377 WARN probe.ProbeController:waitForResponse:245 [Thread-40] - nametoip failed: (4) not found, Received status (4) on response (for sendRcv) for cmd = 'nametoip' name = 'data_engine'

2019-06-27 11:30:54,877 ERROR probe.ProbeController:waitForResponse:256 [Thread-40] - Failed to communicate with probe 'data_engine' in the allotted time.

2019-06-27 11:30:54,893 ERROR impl.UIMServerConfigureController:run:547 [Thread-40] - NimException caught

(6) permission denied, Failed to communicate with probe 'data_engine' in the allotted time of 300 secs.

 at com.nimsoft.install.nimcommon.probe.ProbeController.waitForResponse(ProbeController.java:257)

 at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:3510)

 at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.waitForProbeToRespondCommon(UIMServerConfigureController.java:3501)

 at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.configureDataEngine(UIMServerConfigureController.java:1235)

 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.lang.reflect.Method.invoke(Unknown Source)

 at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:532)

 at com.nimsoft.install.nimcommon.method.NimMethodCallback.invokeMethod(NimMethodCallback.java:516)

 at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure_postNMSStartupPackages(UIMServerConfigureController.java:605)

 at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.doConfigure(UIMServerConfigureController.java:561)

 at com.nimsoft.install.uimserver.action.impl.UIMServerConfigureController.run(UIMServerConfigureController.java:545)

 at java.lang.Thread.run(Unknown Source)

2019-06-27 11:31:06,176 DEBUG impl.UIMServerStartupPanel:btnViewLogActionPerformed:585 [AWT-EventQueue-0] - strLogFilenamePath: /tmp/ca_uim/uimserver_ia_install.log

2019-06-27 11:31:06,176 INFO process.NimProcessExecutionUtils:openTxtFile:186 [AWT-EventQueue-0] - txtFileRef.getPath(): \tmp\ca_uim\uimserver_ia_install.log

2019-06-27 11:31:06,176 INFO process.NimProcessExecutionUtils:openFileUsingJavaDesktop:210 [AWT-EventQueue-0] - fileRef.getPath(): \tmp\ca_uim\uimserver_ia_install.log

2019-06-27 11:31:06,222 INFO process.NimProcessExecutionUtils:openFileUsingJavaDesktop:213 [AWT-EventQueue-0] - bDesktopSupportedFlag: true

2019-06-27 11:31:06,261 DEBUG process.NimProcessExecutionUtils:openFileUsingJavaDesktop:217 [AWT-EventQueue-0] - 'open' action supported: true

2019-06-27 11:31:06,261 INFO process.NimProcessExecutionUtils:openFileUsingJavaDesktop:218 [AWT-EventQueue-0] - Calling default desktop to 'open' file: \tmp\ca_uim\uimserver_ia_install.log

Cause

The UIM installation doesn´t like special character in the password for the database authentification

Environment

UIM 9.0.2

Resolution

Remove the special character in the password for the database authentification