CMDB Visualizer and flash technology in Service Desk Manager

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

CMDB Visualizer uses flash. We use Chrome browser and we want to know if this technology will be replaced in the future.

Related link: https://www.chromium.org/flash-roadmap#TOC-Flash-Disabled-by-Default-Target:-Chrome-76---July-2019-

 

Environment

Release :

Component : SERVICE DESK MANAGER

Resolution

Both 17.2 (in 17.2.0.9) and the current 17.3 (in 17.3.0.1) updated the CMDB Visualizer to a new version that does not require Adobe Flash. You are recommended to upgrade/patch to the current version, where this will no longer be a concern.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/Release-Information/CA-Service-Management-17-3-0-1-Release-Notes.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/Release-Information/CA-Service-Management-17_3_0_1-Release-Notes.html