Layer 7 API Gateway: Support Pack for additional OS utilities

Products

• CA API Gateway

Issue/Introduction

A customer is looking for an install package for one of these utilities. 

• apr
• apr-util 
• at 
• dos2unix 
• expect 
• ftp 
• httpd-tools 
• libpcap 
• lsof 
• mailx 
• mlocate 
• nc 
• rsync 
• sysstat 
• tcl 
• tcpdump 
• telnet 
• traceroute 

Environment

API Gateway 9.x/10.x/11.x

Cause

Due to the lock down nature of the Gateway, we do not offer these out of the box. You will need to install the Support Pack to utilize these utilities. 

Resolution

To obtain a Support pack for Gateway 9.X or 10.X, please open a support ticket. For Gateway 11.x, the support pack is included with the Monthly Platform Patches (MPPs).

The support pack is an L7P patch and is installed following the patches guidelines found in the gateway docs:  11.2 Patching using the Menu

Installing the L7P Patch doesn't install the RPMs directly, so once you install the patch through the ssg menu you will then need to install the RPMs individually found in the /opt/SecureSpan/Support/PATCH_NAME" directory.

Directory example: /opt/SecureSpan/Support/Layer7_API_SupportPack_v11.2-Debian-2026-03-25 

 

You will see the install-support-pack.sh script in the folder with instructions for installing/testing the RPMs. 

Basic install looks like: install-support-pack.sh

Example: dpkg -i tcpdump_4.99.3-1_amd64.deb

 

You could run dpkg -l | grep debian-package to verify the installation.

Example: dpkg -l | grep tcpdump

It should return something like tcpdump                           4.99.3-1

Additional Information

For Gateway 11.x Support Pack Instructions please see the following KB: Installing Support Pack (Gateway 11.0)