search cancel

How to Change the label on KB search screen from 'Problem' to 'Description'


Article ID: 134050


Updated On:


CA Service Desk Manager SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager - Mobile Application CA Service Desk Manager - Xtraction


Change the label on KB search screen from 'Problem' to 'Description' in Service Desk Manager


Release : 17.0 and later


1. Go to C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\wwwroot\scripts (or similar) 

2. Copy msg_cat.js 

3. Paste file to C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\wwwroot\scripts (or similar) 

4. Edit the C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\wwwroot\scripts\msg_cat.js file and search for Problem0. (it should appear in the line 1553)

5. Change the label from Problem to Description. It should look similar to: __messages["Problem0"]="Description"; 

6. Save Changes 

7. Run pdm_webcache -H 

8. Delete cache from your browser 

9. Open the Window again. It should look similar to: