How to Change the label on KB search screen from 'Problem' to 'Description'

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Change the label on KB search screen from 'Problem' to 'Description' in Service Desk Manager

Environment

Release : 17.0 and later

 

Resolution

1. Go to C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\wwwroot\scripts (or similar) 

2. Copy msg_cat.js 

3. Paste file to C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\wwwroot\scripts (or similar) 

4. Edit the C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\wwwroot\scripts\msg_cat.js file and search for Problem0. (it should appear in the line 1553)

5. Change the label from Problem to Description. It should look similar to: __messages["Problem0"]="Description"; 

6. Save Changes 

7. Run pdm_webcache -H 

8. Delete cache from your browser 

9. Open the Window again. It should look similar to: