Change the label on KB search screen from 'Problem' to 'Description' in Service Desk Manager
Release : 17.0 and later
1. Go to C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\wwwroot\scripts (or similar)
2. Copy msg_cat.js
3. Paste file to C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\wwwroot\scripts (or similar)
4. Edit the C:\Program Files (x86)\CA\Service Desk Manager\site\mods\www\wwwroot\scripts\msg_cat.js file and search for Problem0. (it should appear in the line 1553)
5. Change the label from Problem to Description. It should look similar to: __messages["Problem0"]="Description";
6. Save Changes
7. Run pdm_webcache -H
8. Delete cache from your browser
9. Open the Window again. It should look similar to: