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Where do I find the apk file for CA Service Management Mobile APP (Android) for Citrix environment

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Article ID: 134040

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

I need to provide to a customer the apk file of the CA Service Management Mobile Application (Android) for the purpose of installing it in a Citrix environment.

Environment

Release : 17.1, 17.2

Component : CA SERVICE DESK MANAGER

Resolution

The CA Service Management apk file for Android is available from the Google Play store ( https://play.google.com/store/apps/details?id=com.ca.sdm.camobile&hl=en_US ). 

To download it, you could access that link (or search the Play Store) from a Windows machine and then click "Install" and the apk file will download to your machine. 

Please note that accessing the SDM mobile app through the citrix wrapper is not certified nor documented. This does not mean that you cannot get it to work, it just means that the development team has not verified such a scenario and so we do not provide any help or support with that.