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UIM alerts not reaching BMC Event and Impact Manager

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Article ID: 134035

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

No alerts are reaching the BEIM console. There is no data queued in nas. Everything seems perfect on UIM side. The integration is through a script running in nas. 

Environment

Release : 8.5.1

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

As alarms are flowing fine and visible in UIM, it seems that nas is working fine, so there are no issues on UIM side. Support will not be able to help with the integration script as customization is out of scope of support.