ASM is not sending email alerts

Products

• ASM WORKSTATION

Issue/Introduction

ASM is not sending email alerts, though we can see in the logs there is an error.

Environment

Release: All ASM releases

Cause

Your mail server may be using SpamCop.  ASM's mail servers reside in AWS (Amazon Web Services).  There is a known issue where SpamCop may block communication from Amazon.

Resolution

Please check the icon in the message log (In the ASM UI go to Reports & Alerts -> Message log).  As per below, if the icon matches "Sent and arrived at provider" this means that we successfully sent you the email.  However if as per above if you are using SpamCop, you must have your team unblock email communications from Amazon.