Route to different sdgtw probe CA SDM rules to pass a different category to SDM

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have configured the sdgtw probe with a multi tenanted CA SDM.

How can we pass different values based on the user tags on the alarm, to ensure we are using the appropriate values for the CA SDM tenant.

Environment

Release : 8.51

Component : UNIFIED INFRASTRUCTURE MGMT

sdgtw 2.10

Resolution

Here is one way to route to different CA SDM rules based on the user tag or other field.

Create a script (if you are not already setting user tag) like the following for each service desk

Create Auto Operator Profiles to route the alarm to the appropriate scrip based on the hostname of the device.

In the "sdgtw" configuration, create rules for each service desk.

On each Service Desk, enter the appropriate "category" (pcat:#####).