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Unable to expand Child projects/tasks from Master Project in Clarity PPM

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Article ID: 133849

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

One or more subprojects/tasks will not expand in the Clarity PPM Gantt in a master project. 


Steps to Reproduce:


1. Open the Master Project in Classic Clarity PPM

2. Open the Clarity PPM Gantt

3. Click on “+” next to child projects – for a number of them clicking on the “+” just changes it to a “-“ without showing the tasks. Clicking on the “-“ changes to a “+” 



Environment

Component : CA PPM SAAS PROJECT MANAGEMENT

Resolution

The root cause of this issue is under investigation. 


Workaround:


1. Go to Subprojects in the impacted project

2. Remove the impacted subprojects

3. Add the subprojects back