Unable to expand Child projects/tasks from Master Project in Clarity PPM

Products

• Clarity PPM SaaS

Issue/Introduction

One or more subprojects/tasks will not expand in the Clarity PPM Gantt in a master project. 

Steps to Reproduce:

1. Open the Master Project in Classic Clarity PPM

2. Open the Clarity PPM Gantt

3. Click on “+” next to child projects – for a number of them clicking on the “+” just changes it to a “-“ without showing the tasks. Clicking on the “-“ changes to a “+” 

Environment

Component : CA PPM SAAS PROJECT MANAGEMENT

Resolution

The root cause of this issue is under investigation. 

Workaround:

1. Go to Subprojects in the impacted project

2. Remove the impacted subprojects

3. Add the subprojects back