Notification URL Link sent in Email points to HTTP

Products

• Clarity PPM On Premise

Issue/Introduction

We just recently started using email notifications.   We have noticed that the link included on the notification is using the HTTP URL rather than the HTTPS URL we use for our servers.  How to tell the system which URL to choose on the notification?

Resolution

When reviewing the properties.xml we found both HTTP and HTTPS were enabled on this server, whilst SSLType was set to External to use with the Load Balancer.

1. Set schedulerUrl, entryUrl on this environment to https://<LB_URL>

2. Restart, this should fix the notifications

3. Consider changing the enableSSLPort to false or sslType from external to another option based on what your needs are