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Class available in CMDB but not APM/ITAM

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Article ID: 133789

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Updated On:

Products

CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

A given asset family's class is showing up in CA CMDB/Service Desk, but not CA APM/ITAM.  The family/class combo was created locally, and we have no issues with other combos except this one.  When I look in the database at tables ca_resource_class and ca_resource_family, everything looks OK, so I'm not sure why the class is not visible via APM UI?

Environment

Release : 14.1 and higher

Component : CA Asset Portfolio Management

Resolution

The given class needs to have "Is ITAM" checked on.