A given asset family's class is showing up in CA CMDB/Service Desk, but not CA APM/ITAM. The family/class combo was created locally, and we have no issues with other combos except this one. When I look in the database at tables ca_resource_class and ca_resource_family, everything looks OK, so I'm not sure why the class is not visible via APM UI?
Release : 14.1 and higher
Component : CA Asset Portfolio Management
The given class needs to have "Is ITAM" checked on.