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Enterprise Manager fails to start on Suse Linux on ppc64le

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Article ID: 133765

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

Enterprise Manager installed on Suse Linux on ppc64le is not starting up and is showing the following error in the IntroscopeEnterpriseManager.log:

6/05/19 07:15:35.307 AM UTC [INFO] [main] [Manager.ServerSocketFactory] Created Server Socket Factory: com.wily.jip.server.ext.DefaultServerSocketFactory
6/05/19 07:15:35.397 AM UTC [ERROR] [main] [Manager] The EM failed to start. /usr/tmp/librocksdbjni1593832253420462196.so (/usr/tmp/librocksdbjni1593832253420462196.so: cannot open shared object file: No such file or directory)

Environment

Enterprise Manager 10.x

Suse Linux on ppc64le

Cause

- Suse Linux on ppc64le is unsupported

- Excerpt from IntroscopeEnterpriseManagerSupport.log:

[INFO] [Manager.Support.Properties] os.arch=ppc64le
[INFO] [Manager.Support.Properties] os.encoding=UTF-8
[INFO] [Manager.Support.Properties] os.name=Linux
[INFO] [Manager.Support.Properties] os.version=4.4.162-94.72-default
[INFO] [Manager.Support.Properties] osgi.arch=ppc64le

[INFO] [Manager.Support.Introscope_Enterprise_Manager.lax] lax.nl.current.vm=/opt/ibm/java-ppc64le-80/jre/bin/jav

Resolution

- Suse Linux on ppc64le is unsupported, for the EM itself only support AIX for POWER architectures are supported.

- Please check our compatibility guides at the following link to install the Enterprise Manager on a supported environment (see "APM Components" tab in the excel file for the Enterprise Manager supported environments):

CA Application Performance Management Compatibility Guides