UIM 9.1.0 Upgrade Fails

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Article ID: 133743

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When trying to upgrade from UIM 9.0.2 to 9.1.0 the upgrade fails with the following error.


Sorry! CA Unified Infrastructure Management Server could not be installed to as it is not intended to be used to do a fresh installation. 

Refer to the product documentation for more information.

Press 'Done' to quit the installer.

Cause

In this case, the .com.zerog.registry.xml file had a bad path to an incorrect version of UIM:

<?xml version="1.0" encoding="UTF-8"?>

<registry install_date="2019-06-20 12:33:20" version="1.1" last_modified="2019-06-22 23:37:54">

 <products>

  <product name="CA Unified Infrastructure Management Server" id="ee49becc-1efa-11b2-8aab-f7901e5f1358" upgrade_id="ee49becc-1efa-11b2-8aab-f7901e5f1358" version="9.1.0.0" copyright="2019" info_url="http://www.ca.com" support_url="http://support.ca.com" location="C:\Program Files (x86)\Nimsoft" last_modified="2019-06-22 23:37:52">

  <![CDATA[CA Unified Infrastructure Management Server Monitoring Product]]>

   <vendor name="CA" id="aaf65b03-1efa-11b2-8e03-f7901e5f1357" home_page="http://www.ca.com" email=""/>

   <feature short_name="Application" name="Application" last_modified="2019-06-22 23:37:52">

   <![CDATA[This installs the application feature.]]>

    <component ref_id="3554f52a-1efa-11b2-9a53-f7901e5f1357" version="5.1.0.0" location="C:\Program Files (x86)\Nimsoft\_ca_uimserver_installation\uninstall.exe"/>

    <component ref_id="3554f52b-1efa-11b2-9a53-f7901e5f1357" version="1.0.0.0" location="C:\Program Files (x86)\Nimsoft\_ca_uimserver_installation_bundled_jre"/>

   </feature>

  </product>

  <product name="CA Unified Infrastructure Management Server" id="ee49becc-1efa-11b2-8aab-f7901e5f1358" upgrade_id="ee49becc-1efa-11b2-8aab-f7901e5f1358" version="9.0.2.0" copyright="2018" info_url="http://www.ca.com" support_url="http://support.ca.com" location="D:\Program Files (x86)\Nimsoft" last_modified="2019-06-20 14:50:46">

  <![CDATA[CA Unified Infrastructure Management Server Monitoring Product]]>

   <vendor name="CA" id="aaf65b03-1efa-11b2-8e03-f7901e5f1357" home_page="http://www.ca.com" email=""/>

   <feature short_name="Application" name="Application" last_modified="2019-06-20 14:50:46">

   <![CDATA[This installs the application feature.]]>

    <component ref_id="3554f52a-1efa-11b2-9a53-f7901e5f1357" version="5.1.0.0" location="D:\Program Files (x86)\Nimsoft\_ca_uimserver_installation\uninstall.exe"/>

    <component ref_id="3554f52b-1efa-11b2-9a53-f7901e5f1357" version="1.0.0.0" location="D:\Program Files (x86)\Nimsoft\_ca_uimserver_installation_bundled_jre"/>

    <component ref_id="3554f52a-1efa-11b2-9a52-f7901e5f1357" version="1.0.0.0" location="D:\Program Files (x86)\Nimsoft\build\uimserver_build_info.txt"/>

    <component ref_id="00885e78-1f22-11b2-863a-c1fda5f1d616" version="1.0.0.0" location=""/>

   </feature>

  </product>

  <product name="UMP" id="4ce57a3b-1eff-11b2-80f5-dcd6c0c301a3" version="9.0.2.0" copyright="2013" info_url="http://www.nimsoft.com" support_url="http://support.nimsoft.com" location="D:\Program Files (x86)\Nimsoft" last_modified="2019-06-20 16:01:45">

  <![CDATA[]]>

   <vendor name="CA" id="aaf65b03-1efa-11b2-8e03-f7901e5f1357" home_page="http://www.nimsoft.com" email=""/>

   <feature short_name="UMP" name="Unified Management Portal 9.0.2.0" last_modified="2019-06-20 16:01:45">

   <![CDATA[This installs the Unified Management Portal 9.0.2.0 packages]]>

    <component ref_id="0eabe103-1efc-11b2-8cce-f7901e5f1357" version="1.0.0.0" location="D:\Program Files (x86)\Nimsoft\UMP\Uninstall_UMP.exe"/>

    <component ref_id="0eabe104-1efc-11b2-8cd0-f7901e5f1357" version="1.0.0.0" location="D:\Program Files (x86)\Nimsoft\installer_bundled_jre_ump"/>

    <component ref_id="46847eea-1eff-11b2-a139-8f2c7ee75ea2" version="1.0.0.0" location=""/>

    <component ref_id="4684bb8b-1eff-11b2-a13b-8f2c7ee75ea2" version="1.0.0.0" location="C:\Users\dcicaservice\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Nimsoft Monitoring\Uninstall UMP.lnk"/>

   </feature>

  </product>

 </products>


Environment

Release : 9.1.0

Component : UIM - INSTALL

Resolution

edited the .com.zerog.registry.xml file to point to the correct path on the D drive.

or remove the section for the 9.10 install with the incorect path in it.