WIndows Server with monitoring was re-imaged with same name, no metrics

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Article ID: 133741

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have a Windows Server which had monitoring enabled,  was re-imaged with same name same IP, no metrics are coming in for that specific server after this, any advice ?

Cause

- change in metric id

Environment

Release :

Component : UIM - ROBOT

Resolution

To resolve this issue try using the SLM portlet and issue the query:

UPDATE S_QOS_DATA SET CI_METRIC_ID = NULL WHERE CI_METRIC_ID NOT IN(SELECT CI_METRIC_ID FROM CM_CONFIGURATION_ITEM_METRIC)

Then restart the data_engine and cold start the cdm probe.

Then the data_engine will go through and update the ID's when new data comes in for those metrics.

I would also pick one of the expected QOS objects and check the source, target, and origin that its currently being stored under as per "Get Statistics" option in the SLM portlet (use the black arrow to update/get the statistics for the given QOS object.