UMP doesn't load and when loading there are problems with the process of alarms
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UMP doesn't load and when loading there are problems with the process of alarms


Article ID: 133740


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM)


In the morning hours UMP did not load and the UMP robot was restarted, which took approximately 8 minutes. 20 minutes ago the same incident occurred, when restarting only the wasp did not work, I had to restart the robot to pick it up.  ems queues also appeared yellow and were not processing any messages.


Release : 9.1.0

Component : UIM - UMP


- original cause unknown



Added these two lines to the wasp content.xml file:

<Resources cachingAllowed="true" cacheMaxSize="100000" />

    <JarScanner scanClassPath="false" />


set wasp nimpool timeout from 120 to 300.

Set min and max for wasp memory from 1024/13312 to 10240/13312 to minimize garbage collection


Set data_engine thread_count_insert from 0 to 8 (since there are 8 processors) as the data_engine was backed up ~1.4M messages

Set data_engine hub_bulk_size down to 1750 from 7000. It should not be set to anything higher than that for best performance.

Recommendation: if possible locate the backend UIM database on the same subnet as the Primary hub as I noticed some latency during the connection test for the data_engine.


Redeployed ems probe since the hub Queue Status windows showed all of the ems queues were yellow and not processing any messages. After redeployment, all queues were green and processing messages.