snmpGetBulk requests when using snmpGetTable in a Vendor Certification not completing in 10 seconds

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration

Issue/Introduction

When using snmpGetTable in a Vendor Certification, the request must complete in 10 seconds or a second request will be issued.

Environment

Release :

Component : IM Polling

Resolution

This timeout can be increased by increasing the timeout as follows on the Data Collector polling the device:

 Create a file under  /<DataCollectorInstallDirectory>/apache-karaf-2.4.3/etc/ named com.ca.im.dm.certs.snmp.SNMPGetHelper.cfg

Add:

maxTimeout=<timeoutInMsecs>

For example:

maxTimeout=20000

Would increase the timeout to 20 seconds from the default 10.