snmpGetBulk requests when using snmpGetTable in a Vendor Certification not completing in 10 seconds

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Article ID: 133736

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration

Issue/Introduction

When using snmpGetTable in a Vendor Certification, the request must complete in 10 seconds or a second request will be issued.

Environment

Release :

Component : IM Polling

Resolution

This timeout can be increased by increasing the timeout as follows on the Data Collector polling the device:


 Create a file under  /<DataCollectorInstallDirectory>/apache-karaf-2.4.3/etc/ named com.ca.im.dm.certs.snmp.SNMPGetHelper.cfg


Add:


maxTimeout=<timeoutInMsecs>


For example:


maxTimeout=20000


Would increase the timeout to 20 seconds from the default 10.