12.1 Web Viewer - no email from Web Viewer using CSSMTP z/OS 2.3-needs to enable

Products

• Output Management Web Viewer

Issue/Introduction

In preparation to upgrade z/OS 2.1 to z/OS 2.3, we converted SMTP to CSSMTP. Sending email from Web Viewer failed after this conversion. Here’s the explanation from our network group : SMTP had the ability of acting as an email client, sending only to another email server like MS Exchange, or acting as an email server, accepting email from another email client, in this case the CA Web Viewer, and forwarding on to another email server, like MS Exchange. The email server functions of SMTP have been discontinued in CSSMTP, so the only recourse, going forward, is to change the reference to the CA Web Viewer app, from bbbb.aig.com, to usmxrelay.aig.com. 

CA needs to enable CSSMTP support. 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

Support for CSSMTP / CCSMTP would need to be an enhancement request for 12.1 Web Viewer and that would be difficult to get approved. Content Viewer 14 (new GA release (Incremental) of Web Viewer which eliminates DRAS and CCI) does not support, and is not applicable for, CSSMTP in the manner it communicates with email client applications.