Converted email from SMTP to CSSMTP and email failed with OM Web Viewer 12.1

Products

• Output Management Web Viewer

Issue/Introduction

We converted from SMTP to CSSMTP. Sending email from Web Viewer failed after this conversion.

Here’s the explanation from our network group : SMTP had the ability to act as an email client, sending only to another email server like MS Exchange, or acting as an email server, accepting email from another email client, in this case OM Web Viewer 12.1, and forwarding on to another email server, like MS Exchange.

The email server functions of SMTP have been discontinued in CSSMTP, so the only recourse, going forward, is to change the reference to the Web Viewer app, from bbbb.abc.com, to usmxrelay.abc.com. 

Broadcom needs to support Communications Server SMTP application (CSSMTP).

Environment

Simple Mail Transfer Protocol (SMTP)

Communications Server SMTP application (CSSMTP)

Output Management Web Viewer 12.1, 14.0

Resolution

Support for CSSMTP / CCSMTP is an enhancement request for OM Web Viewer 12.1. OM Web Viewer 14.0 does not support, and is not applicable for, CSSMTP in the manner it communicates with email client applications.