I am creating a map in the outbound policy file for the SOI service now connector for class Service.
I want to map the Service Now attribute Retired and need to know what the SOI equivalent is so I can add the mapentry.
In addition, I need the allowable USM valuse for Service Lifecycle State as I may want to create a map to put operational_status in that attribute as well
Here is the current policy
<!-- =======Service====================================================================================================== -->
<EventClass name='Service' extends='Entity' >
<Normalize>
<Field conditional='sn_operational_status' output='AdministrativeStatus' type='map' input='sn_operational_status'>
<mapentry mapin='1' mapout='Active-Available' />
<mapentry mapin='2' mapout='Unavailable' />
<mapentry mapin='3' mapout='Unavailable-RestorationInProgress' />
<mapentry mapin='4' mapout='Unavailable-Offline' />
</Field>
Release :
Component : Service Operations Insight (SOI) Manager 4.2
Service Now Connector - 4.5.12
Service Now - London
Add the following line to the EventClass Service section in outbound policy in CA\Catalyst\CatalystConnector\registry\topology\physical\<HostName>_CatalystConnector\modules\policy\servicenowconnector_policy_outbound.xml.
<mapentry mapin='6' mapout='Unavailable-Retired' />