Unable to view OU tree in provisioning manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

For a specific AD endpoint, the content menu is only showing partial results - some OUs are missing.

Explore and Correlate has been performed successfully, still not OUs are visible

We have checked the Provisioning directory repository and confirmed all expected OUs are indeed there.

Environment

IM 14.x - utilizing Provisioning Manager tool

Resolution

We reviewed the Provisioning manager preferences > search and increased the search limit to 15000 as well as the time limit to 2000.

With this change - all the OUs are now appearing under content.

Additional Information