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Blank notifications generated for Risks, Issues and Change Requests when they are created

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Article ID: 133650

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Blank notifications are being generated for Risks, Issues and Change Request when they are getting created.

The steps below are outlined for 'Issues', but the same steps also reproduce the problem for 'Risks' and 'Change Requests'. 

 

Prerequisites:

Create a custom attribute on the Issue object called "PMO Owner" with attribute ID = r4.

    • Data Type = Multi Valued Lookup - Number
    • Lookup = Resource Browse
    • Value Required is Checked

Steps to Reproduce:

  1. Create a Risk, Issue or Change Request by going to any existing project or creating a new one 
  2. Assign the Risk, Issue or Change Request to Admin user 
  3. Click “Save” 
  4. Check the notification tab under Organizer 

Expected Results: Notification displays as below:

This issue has been assigned to you:

Issue Name: ASDFSADF

Issue ID: SDFSDFG

Investment: DDDD

Priority: Low

Assigned By: Administrator, CA PPM

Created On: 5/31/19 10:10 AM

 

To view the issue, Click Here

 

Actual Results: Notification displays as below:

This issue has been assigned to you:

Issue Name:

Issue ID:

Investment:

Priority:

Assigned By:

Created On:

 

To view the issue, Click Here

 

 

Cause

DE49471

Environment

Release: 15.5.1, 15.6.0, 15.6.1 

Component : CLARITY STUDIO

Resolution

  • Release 15.7.0
  • Release 15.6.1 Patch #1 ( 15.6.1.1 )
  • Release 15.5.1 Patch #4 ( 15.5.1.4 )