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Blank notifications generated for Risks, Issues and Change Requests when they are created

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Article ID: 133650

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Blank notifications are being generated for Risks, Issues and Change Requesst when they are getting created.

STEPS TO REPRODUCE

Pre-requisites

Create a custom attribute on the Issue object called "PMO Owner" with attribute ID = r4.

  • Data Type = Multi Valued Lookup - Number
  • Lookup = Resource Browse
  • Value Required is Checked

Steps:

  1. Create a Risk, Issue or Change Request by going to any existing project or creating a new one.
  2. Assign the Risk, Issue or Change Request to Admin user.
  3. Click “Save”.
  4. Check the notification tab under Organizer.

Expected Results: Notification displays as below:

This issue has been assigned to you:

Issue Name: ASDFSADF

Issue ID: SDFSDFG

Investment: DDDD

Priority: Low

Assigned By: Administrator, CA PPM

Created On: 5/31/19 10:10 AM

 

To view the issue, Click Here

 

Actual Results: Notification displays as below:

This issue has been assigned to you:

Issue Name:

Issue ID:

Investment:

Priority:

Assigned By:

Created On:

 

To view the issue, Click Here

 

Note: The same issue occurs with Risks and Change Requests.

Cause

Defect DE49471

Environment

Release :15.5.1, 15.6, 16.6.1

Component : CLARITY STUDIO

Resolution

Fixed in 15.7 and patched in 15.5.1.4 and 15.6.1.1