Pending Actions view contains requests already approved in catalog 17.x

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Here is how the problem generated  :

for example :

1. use assignPendingAction() web service call via in PAM process  ( or via soapUI )  to have a catalog  request assigned to at least two different contacts like the following in this soap call for assignee , for example : 

approver1;approver2

2. then login catalog UI as approver1 to approve that request . You will see this request disappears   in approver1's pending action queue  

3. However , if you login catalog UI as approver2 , you will see this request remains to be listed in approver2's penidng action queue.

Environment

Release : 17.1 , 17.2 

Component : CA SERVICE CATALOG

Cause

a bug with the product in both 17.1 and 17.2 

Resolution

It is addressed by an additional patch on top of 17.1 RU3  for 17.1  , and an addtional patch on top of 17.2 RU1 for 17.2