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Process was taking a different path based on the post condition specified even though both resources belong to same OBS unit.

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Article ID: 133584

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

I have a process that, depending on what OBS a user is in, their timesheet is either approved, or not approved.

The problem is that some people aren't approved while others in the same OBS are. For example: 2 users in the same OBS. One is approved and the other is not.

How do I troubleshoot this?

Environment

Release : 15.6

Component : CA PPM SAAS BUSINESS PROCESS MANAGEMENT

Resolution

Issue was that in the process post condition was keying on the wrong OBS, after selecting correct OBS, timesheet was approved via process properly.