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What does the following message, seen in out stdlogs mean? slump_nxd 9064 ERROR server.c 5400 Unable to resend broadcast message *** requested by node YYY - message sequence not stored.

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Article ID: 133570

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

The stdlog files in $NX_ROOT\log folder are filling up with messages like the following one:

 slump_nxd 9064 ERROR server.c5400 Unable to resend broadcast message *** requested by node YYY - message sequence not stored.

What could be the cause and how do we resolve the issue?

Cause

One possible cause is that required ports are not open.

Environment

Release : 17.2

Component : SERVICE DESK MANAGER

Resolution

Check with your network team and open up the closed ports.

Additional Information

https://docops.ca.com/ca-service-management/17-2/en/installing/installation-prerequisites/supported-ports-and-port-ranges