What does the following message, seen in out stdlogs mean? slump_nxd 9064 ERROR server.c 5400 Unable to resend broadcast message *** requested by node YYY - message sequence not stored.
Article ID: 133570
Updated On:
Products
CA Service Management - Service Desk Manager
Issue/Introduction
The stdlog files in $NX_ROOT\log folder are filling up with messages like the following one:
slump_nxd 9064 ERROR server.c5400 Unable to resend broadcast message *** requested by node YYY - message sequence not stored.
What could be the cause and how do we resolve the issue?
Environment
Release : 17.2
Component : SERVICE DESK MANAGER
Cause
One possible cause is that required ports are not open.
Resolution
Check with your network team and open up the closed ports.
Additional Information
https://docops.ca.com/ca-service-management/17-2/en/installing/installation-prerequisites/supported-ports-and-port-ranges
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