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Server count is not matching between USM and the IM console.

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Article ID: 133551

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

USM is missing robots that are listed under a hub in the IM console.

Environment

Release : 8.x, 9.x

Component : UIM - DISCOVERY

Resolution

Validate the existence of the temporary discovery_server queue on the remote hub:

  1. Open the hub configuration for the remote hub that owns the devices that are not listed in USM.
  2. Select the Status tab.
  3. Validate that there is a t_# queue listed as _$HUBALL. This is created by the discovery_server when it is started on the primary and is used to get discovery information.

If the _$HUBALL queue is not listed perform the following:

  1. Stop the Nimsoft Robot Watcher on the remote hub.
  2. Rename the ..\nimsoft\hub\hub.sds and ..\nimsoft\hub\robot.sds files on the remote hub.
  3. Delete ..\nimsoft\niscache\*.* on the remote hub.
  4. Start the Nimsoft Robot Watcher on the remote hub.
  5. Perform operation 1-4 on the primary server.

Once both hubs are back on line validate the presence of the temporary discovery_server queue on the remote hub again.