How to hide Impact value for a specific role.

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

How to hide Impact value for a specific role?

Environment

Service Desk Manager 17.x

Resolution

It can be achieved via data partition.

Follow below steps in hiding impact value '3-Single Group' for a specific role:

1) Go to Administration -> Security and Role Management -> Data partitions -> Data partition List 

2) In the right side window select the default data partition for that specific role.

3) In the data partition detail window click on "New Constraint" and give the values as below:

   Table Name: Impact

   Constraint Type: View

   Constraint: sym != '3-Single Group'

Here example taken is for impact value "3-single Group", it needs to substituted by the required sym value accordingly.

Save the changes and login with that role. From the Impact drop down this value will no longer be visible for selection.