Is it possible to integrate Service Desk Manager and SAML with multiple Identity Providers

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

According to the product documentation, it is possible to configure only a single Identity provider (IDP) when using SAML with Service Desk Manager.

We have 3 different Identity providers, based on where the user connects from. These are:

- From LAN
- From Internet
- From tablets and smartphones

Do can multiple IDPs be configured when using SAML with CA Service Desk Manager?

Environment

CA Service Desk Manager 17.x

Resolution

Currently it is not possible to use multiple identity providers when configuring SAML with Service Desk Manager. 

if this feature is important to your organization, please submit an enhancement request via the CA Service Management community.