The re.sh Remote Engineering script does not create any output
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Article ID: 133468
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Updated On: 04-17-2024
Products
CA Infrastructure Management
CA Performance Management
Network Observability
Issue/Introduction
When we try to run re.sh it returns:
[RemoteEngineer]# ./re.sh
Creating Performance Center CARE package...
[RemoteEngineer]#
Note the immediate return to the CLI without prompting to accept the EULA.
Remote Engineer not working
Environment
All supported DX NetOps Performance Management releases
Cause
The systems /tmp directory is set to noexec and will not allow re.sh to use it to write files and execute commands.
Can be verified using the command:
mount | grep tmp
Resolution
To resolve this we have two options.
- Remove the noexec setting from the /tmp directory. This may not be possible in many environments due to internal security policies.
- Create a new folder and have the re.sh script utilize it instead of the /tmp directory. To do so run the following commands:
- Create a new tmp directory. Can be anywhere on the system. Recommendation is to use (default path):
- mkdir /opt/CA/temp
- Note that the directory needs to be an empty directory with sufficient space. 5 GB would normally be sufficient.
- Run the re.sh from the (default path) /opt/CA/PerformanceCenter/RemoteEngineer directory while specifying the new temp dir to use.
- TMPDIR="/opt/CA/temp" ./re.sh
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