Unable to run my UDP script on the new test broker machine

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

Setting up a new SCM Broker machine. UDP scripts that are working correctly on the current Production machine are failing on the new Test machine. Why is this happening?

I00060040: New connection with Broker <brokername> established.

E03020516: Execution of server UDP program <UDP script and parameters> has failed. Exit code: 1.

E03060019: Process Execute failed. Process Name: <UDP process name>

UDP.Execute() failed.

Cause

We compared environments and found that there were some environment variables missing from the new test machine.

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Environment

Release : all releases

Component : CA Harvest Software Change Manager

Linux/Unix platforms

Resolution

Recommended to add the missing environment variable settings to the cascm user's .bash_profile, exit, and login again to confirm the environment variables are now included and restart the SCM Broker.