Customer tried to open the sqlserver or cdm probe GUI in IM but received a Windows popup error:
"Configuration tool for the sqlserver ro cdm probe has stopped working"
-> Check online for a solution and close the program
-> Close the program
Problem Event Name: APPCRASH
Apoplication Name: conf_sqlservere_5.30.exe
Fault Module Name: nimbus_AES.dll
Component : UIM - SQLSERVER
Probes try to download the GUI from the distsrv/archive the first time a probe's configuration is invoked. Then the GUI conf_<probe>.exe is stored on the local workstation where Infrastructure Manager (IM) is installed and the user is logged in working with IM.
Customer already tried deleting the GUI exe temp files from:
Steps to resolve the issue:
- Hold down the Shift key
- Double-click to reload the GUI from scratch
- GUI opened with no error
- Exited IM (closed and reopened)
- All sqlserver probes could then be opened in IM on any/all Robots