In the WCC
UI, an operator enters a response while acknowledging an Alarm.
Later on, the operator closes the Alarm without entering a response.
Is the acknowledge comment still available in the database somewhere?
Release : 11.3.6
Component : CA Workload Automation AE (AutoSys)
This is working as designed. Essentially, any comment entered at the 'Acknowledge' stage of an Alarm is lost once the Alarm is closed. There is no place to retrieve it from afterwards.
The only action that could be taken to back up the responses from acknowledged Alarms would be to regularly run a DB query and redirect the responses into a log file before the alarms get closed. It could be done via a job every X minutes.
SELECT e.event_time_gmt,e.alarm, e.event,e.job_name,a.state,a.response
FROM ujo_proc_event e, ujo_alarm a
WHERE e.eoid = a.eoid
AND a.state = 44
AND length(a.response) > 1 ;
The length part has been added to exclude all the results where the response column is blank.